Frequently Asked Questions
Everything you need to know about shopping with TheMexHub.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement immediately.